Discovery & Assessment Strategy & Planning Design & Build Design & Build Design & Build

Companies today face a number of significant changes and
challenges that can easily stifle building sustainable brand value.
Our Discovery & Assessment solutions are a starting point
to mitigate those challenges.

Perspectives which actually pack a punch.

Customer-Centric strategy can quickly become a liability when a solid
Experience framework doesn’t exist. From Experience planning to
Intelligent Ops launch, our agile solutions are built with sustainable
distance and real-time speed in mind.

Intelligence just got a face-lift.

The modern user is either won or lost in micro-moments across a
unique emotional and logical customer journey. Every touchpoint,
every experience is a reflection of your brand’s value to that user.
To that end, our clients rely on us to deliver on that promise.

Shhh: Experiential touchpoint innovation in progress.

As recently as ten years ago, a consultancy would act as strategic driver and
the agency of record would act as the supporting tactician. Those days are gone.
Markets, customers and our clients demand a more fluid experience. Perhaps that’s
why the best brands call on us to oversee and implement their most complex initiatives.

Simplifying the complex just got a lot easier.

Up until recently, the ability to make more predictive,
data-driven decisions in real-time while also crafting
the ultimate user experience has eluded even the most
well-intentioned brand’s grasp. Not on our watch.

Intelligent data looping is now table stakes.

Discovery & Assessment

Discovery & Assessment

Assessment is the starting point for us to get deep into the inner workings of your company, and utilize StoryVesting to understand where you align with consumers and other companies.

Jonathan Greene

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  • Brand Analysis
  • Digital Maturity Assessment
  • User Research
  • Consumer Data Research
  • User Testing & Validation
  • User Experience Scoring
  • Consumer Segmentation
  • Tech Stack Assessment
  • Content Assessment
  • Sentiment Mining

Assessments & Micro-Audits
to Get Started

After a fast-paced decade of digital disruption, competition is increasingly based on the strength of your customer experiences. Our assessments and micro-audits are aimed at helping you quickly understand your gaps, weak points and opportunities to regain or sustain your competitive digital footing.

Get started with your Discovery

Growth Starts with Discovery

Strategy & Planning

Strategy & Planning

We know change is a constant element, but working with both disruptors and enterprises has given us unique perspectives and methods for handling that change.

Buckley Barlow

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  • Buy-In Development
  • Growth Strategy
  • Innovation Strategy
  • Brand Strategy
  • Product Strategy
  • Business Modeling
  • Service Strategy
  • Experience Strategy
  • Data & Analytics Strategy
  • Pre-Launch Sequencing
Solutions & Planning

Do you Need Internal Buy-In?
We Can Help.

Change is constant and is accelerating at breakneck pace. With easier access to technology, sinking costs to get to market and immediate access to built-in audiences, companies are either being disrupted or are disrupting. We make sure the balance is in your favor—not your competitors.

Need help with your Strategy & Planning?

Reach out and let’s discuss

Design & Build

Design & Build

Our focus on the customer experience informs all of our design decisions, and this allows us to approach every new challenge with eagerness, and a unique perspective.

Steven Kiger & Buckley Barlow

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  • Customer Experience Design
  • Service Design
  • Enterprise Architecture
  • Tech Stack Alignment
  • Concept Development
  • Brand Identity & Guidelines
  • Packaging
  • UX/UI Design
  • Mobile App Engineering
  • Software Development
  • Machine Learning
  • Content/Channel Dev
  • Customer Data Design & Development

Do You Have a UX/UI Project?
Let Us Help.

Nevermind the awards, nor the accolades. If your applications, web pages or digital products aren’t driving your numbers from bottom left to top right, no accolade in the world is going to assuage your disappointment. Our approach to creative design and digital architecture is built upon a growth framework.

Communicate a complicated message to enterprise-level industries with multiple personas across global landscape

  • 7 translated languages, and dynamic customer experiences
  • User personas and dynamic customer experiences
  • Dynamic information architecture
  • Dynamic content based upon user & location
  • CMS for global delivery, dynamic content, and multi-lingual
  • Data analysis to determine customer qualification metrics
  • Customized Adwords, social, and email campaigns
  • Sales teams notifications form tagged qualified customers
  • Proxy based translation service and workflow
  • Data reporting engines to qualify usability testing
  • Global training programs for team transition

Developed an industry first IoT solution for the oil and gas industry. InfraGauge worked with RocketSource to solve a major employee safety problem in the oil and gas industry.

  • Sought to fully understand the employee usage and experience
  • Ensured all stakeholders were vested in the founders’ vision of how technology could improve the safety of each employee.
  • Created and innovated a UI/UX workflow for gauging and measuring an oil tank
  • Performed deep analysis of infrared technology and mathematical models
  • Integrated with FLIR proprietary infrared camera SDK
  • Developed custom algorithms for measuring height and width of the tank based upon distance and position of the camera
  • Solved for complications and future uncertainty of not knowing the location of the bottom of the tank
  • Collaborated with InfraGauge engineers to determine best calculation to gauge the tank based upon infrared camera view, camera position, and level of oil within the tank
  • Developed native iOS version of the InfraGauge app
  • Field tested the iOS app

Member experience and modernization initiative for the leading retail membership company. Enhanced member experience and understanding of Costco Services and each service provider, through a creative cognitive association strategy delivered through a story-arch long-form landing page strategy, driven by data research, video, creative content, and lead generation utilities.

STRATEGY

  • Developed cognitive association strategy
  • Branded new colors and categories for Costco Home, Business, and Life
  • Crafted a unique long form story-arch concept to improve the member experience

IMPLEMENTATION

  • Designed new UI/UX
  • Led the project management for operationalizing the initiative over agile
  • Coded new long-form landing pages within Costco’s enterprise proprietary web delivery framework

OPTIMIZATION

  • Created data sharing bridges between Costco and all Service providers
  • Developed visual dashboards to readily identify optimization opportunities
  • Produced proprietary user-engagement score across the entire customer journey/marketing funnel

Have a Project you need help with?

FILL OUT OUR FORM & LET’S CHAT

Deploy & Operationalize

Deploy & Operationalize

No matter the specifics in your business, the universal constant is the need for tactical implementation, and as a 3rd party entity, we can offer some crucial advantages in that area.

Buckley Barlow

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  • Project Process Management
  • Collaboration Process Mgt
  • Launch Presentation
  • Pilot Deployment
  • Split Traffic Testing
  • Data & Analytics Setup
  • Data Visualization
  • Dashboard Development

Need Project Management? We Can Take You From Start To Finish

Implementation is not only tough, it’s where the rubber meets the proverbial road. From implementing innovative process solutions to carefully steering botched code implementations into marketable success, we cater to your unique needs. We always keep in mind your brand culture, process methodologies, tech stack and talent abilities as we nurture the deployment every step of the way.

s curve business growth

Data Looping & Analytics Development

Implementation is not only tough, it’s where the rubber meets the proverbial road. From implementing innovative process solutions to carefully steering botched code implementations into marketable success, we cater to your unique needs. We always keep in mind your brand culture, process methodologies, tech stack and talent abilities as we nurture the deployment every step of the way.

Data & Project Visualization

We specialize in digital interfaces and knowing what kind of UI/UX and content is needed at each layer of a complex journey. From digital only to brick-to-click, talk to one of our specialists to kickstart your 3rd party data-driven testing and optimization efforts.

Time to Deploy your Software?

REACH OUT AND LET’S DISCUSS

Refine, Automate & Optimize

Refine, Automate & Optimize

To be consumer-centric and keep up with competitors, it's crucial to look past the single purchase, to back all decisions with data, and master the process of refinement.

Buckley Barlow

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  • Conversion Rate Optimization
  • Customer Retention
 Optimization
  • A/B Testing
  • Multivariate Testing
  • Customer Journey Testing
  • Customer Experience Testing
  • CX Data Science
  • Customer Data Looping
  • Full Channel/Funnel Innovation & Optimization

From CX Journey Optimization to
Channel Development.

One of the biggest challenges facing organizations today is how to effectively deploy and manage your efforts across the ever growing number of channels. From vetting your 3rd party agency partnerships to helping you craft the perfect experiences across your channels, we ensure that you’re getting the very best value for your dollar.

User & Customer Experience Testing

From in app to mobile to desktop, we specialize in digital interfaces. We love deciphering what kind of UI/UX and content experience is needed at each layer of a complex customer journey. From digital only to brick-to-click, talk to one of our specialists to kickstart your 3rd party data-driven testing and optimization efforts.

Funnel & Journey Innovation

We specialize in digital interfaces and knowing what kind of UI/UX and content is needed at each layer of a complex journey. From digital only to brick-to-click, talk to one of our specialists to kickstart your 3rd party data-driven testing and optimization efforts.

Time to Deploy your Software?

REACH OUT AND LET’S DISCUSS