Customer Experience initiatives and CEM can be complex and costly, especially when the initiatives are designed to grow brand voice, market share and, ultimately, revenue. While building for CX improvement and growth, our managed services and training are aimed at reducing complexity by adding modern talent, skilling up your team, keeping your costs in check, and delivering a positive ROI.
Data is only as useful as the purpose it serves and in every case, data is treated as a means to an end. And the end you should be aiming for is growth by providing incredible customer experiences. Strategically, we are leagues apart from our counterparts as our expert data scientists are rooted in consumer psychology and our StoryVesting framework. Tactically, we own the entire data process across the entire customer journey. From data collection design to data wrangling, we help companies build out and support their data-driven initiatives.
From data platform construction to micro-moment optimization, we approach data wrangling and optimization through the lens of rapid and iterative data sequencing and improvement looping. What that means is that data should inform—in real time—how to improve the touchpoints within the overarching customer experience.
In a modern world filled with demanding customer expectations, content clutter and limited attention spans, a key lever to growth comes down to incredible user experiences (UX). An end-goal of simply creating something beautiful is not a good strategy. It has to engage, keep the user’s attention, create a memorable experience and ultimate it has to drive conversions. The goal is to go far beyond what a customer wants to truly uncovering why they want it and that doesn’t happen without a solid brick-to-click data-driven process informing UX/UI. Our experience designers and engineers are simply an extension of your internal team dedicated to providing specialized insights to drive growth.
All sorts of data are being thrown at growth and marketing professionals and it’s hard to know exactly how to couple, append or mash that data together to glean meaningful insights. We use a rigorous analytical framework and help your team develop best in class tools, processes and talent to accurately test, ideate and iterate for both rapid and incremental growth. From usability testing to quantitative/qualitative mashing, we iteratively experiment to improve your conversions.
The Driver of Customer Experience (CX) Excellence starts with a holistic and immersive customer experience strategy–from brick to click and click to brick. With the speed at which business competes and the empowered demands of the modern consumer, product-based innovation is simply not enough. By relentlessly embedding data-driven CX insights into everything we offer, we play a strategic part in shaping our clients’ future. RocketCatalyst™ is our proprietary set of best practice solutions for companies that want to catalyze their digital (and business) transformation through CX.
RocketSource is committed to delivering excellence with every solution, every deployment. That proven unwavering commitment allows us the good fortune of working with some of the most visible, respected and fast growing global brands.
We become part of your team
The right mix of modern talent can span several specialized layers. In order to learn and absorb your nuances quickly and to gain competitive momentum, we collaborate early and often so that we can seamlessly blend our talent, processes and technology with yours.
We bring an agile CX-first methodology and skillset to help your team systematically and iteratively act on real-time quantitative and qualitative customer insights. What that means is that you’ll be able to more rapidly compete within those customer decision-making micro-moments.
We offer tailored solutions built around each client’s unique needs and budgets, always delivered by the right mix of experts, on time. From project inception to project optimization, we set the standard for guiding leading companies through digital and business transformation.
(Just a smattering…)
At RocketSource, we can promise that we will find the right levers to push and pull to get the desired outcomes or we won’t take you on as a client. This isn’t just a fancy way to act like we are cool, we actually put our fees at risk through our innovative compensation model with every single client. So, with every vetted project and client, we bring to bear the right mix of strategy, people, processes, platforms, creative, data, technology and transformational growth. We’ve spent millions learning what drives growth through innovative thinking and most great innovators don’t come from any of the well-known consultancies or Madison avenue agencies—they come from entrepreneurs and entrepreneurial organizations.
Our proprietary CX strategic consultative framework is formed from years’ worth of research around consumer psychology and modern trigger moments. It’s meant to drive sustainable long-term growth rather than temporary one-off, event or campaign-driven growth.
In order to keep the team aligned on strategy and tactics, stale PDF files or Google Slides will do nothing to move the team closer to seamless execution. Project timelines change, deliverables change, budgets may even change. Leading organizations are in flux and need solutions to help them manage teams and deliverables in real-time.
When leading organizations focus on actively and iteratively improving and managing Customer Experience, growth is an inevitable outcome. We approach growth through the lens of fully understanding and connecting the micro moment experiences across the entire journey. Once we understand the full picture, we can build predictive into the experience.
We work with some of the largest brands and leading organizations to help them excel in Customer Experience.
Implement Digital Transformation & CX Modernization Strategy
Implement Dynamic CX User Mapping & Digital Experience
Create Holistic & Consistent Omni-Channel CX
We know you’re busy. We get it. So we’ve made it easy to schedule a call with one of our Managing Partners. Yep, that’s right, we don’t have executive divas around here. Our Managing Partners actually roll up their sleeves and get engaged in every project–and they wouldn’t have it any other way. You’ll appreciate their deep expertise with leading and disruptive companies and how approachable they are. Seriously, this is why we all love to work here. Just like you, they are very busy, and as much as we respect your time, we hope you respect theirs. Fill out the form, and let’s kickstart something special together. #RocketTime