Voice of the Employee (VoE)
Refers to the feedback received from front line employees who deal with customers every day. The data may be collected in person, by shadowing front line staff, by interviews or by surveys.
What is
Let’s Talk CX
How We Work
We become part of your team
Small, specialized teams with
our client as center partner.
The right mix of modern talent can span several specialized layers. In order to learn and absorb your nuances quickly and to gain competitive momentum, we collaborate early and often so that we can seamlessly blend our talent, processes and technology with yours.
Iterative, agile approach to
discovery, ideation and execution
We bring an agile CX-first methodology and skillset to help your team systematically and iteratively act on real-time quantitative and qualitative customer insights. What that means is that you’ll be able to more rapidly compete within those customer decision-making micro-moments.