What is
Refer to important a-ha moments from the individual’s point of view. These are moments during the long-term relationship with the company or brand that represent a crossroads. Whatever happens at this point could cause the customer to abandon the company or could encourage the customer to continue to do business with the company.
We become part of your team
The right mix of modern talent can span several specialized layers. In order to learn and absorb your nuances quickly and to gain competitive momentum, we collaborate early and often so that we can seamlessly blend our talent, processes and technology with yours.
We bring an agile CX-first methodology and skillset to help your team systematically and iteratively act on real-time quantitative and qualitative customer insights. What that means is that you’ll be able to more rapidly compete within those customer decision-making micro-moments.