What is

Moments of Truth

Moments of Truth

Refer to important a-ha moments from the individual’s point of view. These are moments during the long-term relationship with the company or brand that represent a crossroads. Whatever happens at this point could cause the customer to abandon the company or could encourage the customer to continue to do business with the company.

Let’s Talk CX





    How We Work

    We become part of your team

    Specialized Teams

    Small, specialized teams with
    our client as center partner.

    The right mix of modern talent can span several specialized layers. In order to learn and absorb your nuances quickly and to gain competitive momentum, we collaborate early and often so that we can seamlessly blend our talent, processes and technology with yours.

    Iterative, agile approach to discovery, ideation and execution

    Iterative, agile approach to
    discovery, ideation and execution

    We bring an agile CX-first methodology and skillset to help your team systematically and iteratively act on real-time quantitative and qualitative customer insights. What that means is that you’ll be able to more rapidly compete within those customer decision-making micro-moments.

    What We Do

    Our work spans many industries for a reason: we love what we do and without sounding trite and full of ourselves…we always deliver best-in-class solutions at a cost-basis which just isn’t fair to our competition.